Faq/ Terms and Conditions
Processing Time:
PRE ORDERS: Since our bundles are coming straight from Vietnam it may take a few days for your order to get to you. Our estimated processing time is 10-14 business days.
How Do I Maintain My Tsc Raw Extensions?
In every order I will personally be sending guided instructions on how to care for our raw extensions, the best products to use, hot tool preferred temperature and more.
How Well Does The Hair Take Bleach?
Our hair is 100% unprocessed. It can take bleach very well, just make sure you are taking the proper precaution and using the right products when bleaching the hair to make sure you aren't damaging the hair. I would also suggest after bleaching, let bundles sit in conditioner for 45min-1hour for best results.
How Long Will The Hair Last?
Our raw hair is 100% unprocessed. Unprocessed means no chemicals or color has been added. Our raw extensions are in its most natural and authentic state.
Our hair can last up to 3-5 years with proper maintenance, be mindful that it's also determined by how well you maintain the hair as well.
Shipping Policy
All items are shipped through USPS mail which takes 1-3 business days. You will receive a tracking number for your order the same day it's dropped off at the post office.
Tiana Simon Collection is not responsible for your package after it has been shipped. We advise you to contact USPS if you have any issues or concerns.
Return/ Exchange Policy
Exchanges are only acceptable for mistakes on our end. Exchanges must be made within 30 days after you have received the item. Feel free to contact us at our customer service email with your order number and attach proof of mistake (image) so we can take care of this issue Immediatly. Exchange items must be in the same condition you received them, with the original packaging, and tag still attached.
Return Policy
ALL SALES ARE FINAL.
CONTACT TIANASIMONCOLLECTION@GMAIL.COM FOR ANY QUESTIONS OR CONCERNS.
Customer Service
Email: Tianasimoncollection@gmail.com